Frequently Asked Question
  • Frequently Asked Questions
  • Here Are Some Frequently Asked Questions concerning our company, its structure, policies, services, chauffeurs, and general operations. The answers have been excerpted from the company's official literature. Click on a question to view the answer.
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How do I know my reservation is being handled properly?

One of the key reasons LeGrande Affaire Worldwide Ground Transportation has experienced such great success is the unparalleled Reservation Team. Staffed with professional and highly trained personnel who receive ongoing training, our reservation department provides courteous reservation and consulting services.

Recognizing the need for an expedient and accurate reservation department, LeGrande Affaire Worldwide Ground Transportation was the first company to utilize the speed and efficiency of a specifically designed, computerized ground transportation reservation system, which remains unduplicated. Reservations can be made 24 hours a day with the help of our staff and automated system. Our staffed office hours are 7am to 11pm, seven days a week. All reservations are confirmed immediately either by mail, telephone or fax, to assure their accuracy.

Another feature of the reservation department, in conjunction with the operations department, is that all of the automated reservation system information is reproduced by a manual system used as foolproof back up against error. Additionally, LeGrande Affaire Worldwide Ground Transportation offers information about the various services we provide with a state-of-the-art Cindi II+ automated attendant that is easily accessed and utilized with your touch-tone telephone. We have found that the operational systems formulated and used by LeGrande Affaire Limousine Services' reservation department have proven to be the best in the industry. These systems are often imitated by our competitors but can never be duplicated.

How can I be sure that the car I get will be clean and operative?

Vital to LeGrande Affaire Worldwide Ground Transportation is the function and performance of the operations department. Reservation fulfillment is performed by this department as well as maintaining the responsibility for vehicle maintenance and detail. 'Timing is of the essence'. Realizing this fact, an operational system has been perfected to handle all reservations utilizing a process that ensures that the chauffeurs are properly prepared and on time for all scheduled services.

Communication is maintained with the chauffeurs at all times during service via a two-way radio system. Every chauffeur is equipped with an immediate response Nextel cellular telephone with nationwide service. Furthermore, our chauffeurs are equipped with a GPS system.

The fleet maintenance is performed by our staff of ASE certified mechanics on monthly and mileage schedules that cover over 168 safety and functional performance tests to assure that every vehicle is always kept in "top-notch" electro/mechanical condition and reassuring safety standards.

A team of professional detailers performs their duties on a specified daily detailing schedule. The entire fleet is detailed bumper to bumper on a weekly basis including a complete waxing of the exteriors and shampooing and conditioning of the interiors as well as daily washings and detailing as necessary.

By adhering to the maintenance schedules established we can always assure our clients that each and every vehicle will always be in "show room" condition.

Can I be absolutely certain that my chauffeur will be well qualified?

LeGrande Affaire Worldwide Ground Transportation has generated a noteworthy effort to attract, train and develop solid, professional, certified chauffeurs. All LeGrande Affaire Worldwide Ground Transportation chauffeurs undergo extensive interviewing, classroom training and testing, along with a minimum of 36 hours of comprehensive behind-the-wheel training. Additionally, a complete reference check is made on their driving record to ensure there have been no violations, arrests or convictions along with a reference check on work ethic, attitude and professionalism.

Proper licensing in accordance with the PUC and DMV is mandatory for all chauffeurs. The DMV monitors our chauffeurs with a pull notice program. In the event that there is any activity on a chauffeurs driving record we are notified immediately to address and correct the issue. Furthermore, all Chauffeurs employed by LeGrande Affaire Worldwide Ground Transportation are subject to random drug testing.

An on-going training program is in effect along with motivational programs geared at keeping the level of service offered to our clients clearly focused, professional and absolutely committed to your complete satisfaction. We are committed to providing you with the best chauffeurs in the industry.

Will there be someone I can contact if plans change or if I have any complaints?

LeGrande Affaire Worldwide Ground Transportation recognizes that for a service-oriented business to succeed there has to be a direct communication link with our clients, especially if a service concern needs to be expressed by a client. The primary function of our Customer Service department is to send a written confirmation for all reservations and to receive and follow up on all courtesy questionnaires that are mailed to all of our clients along with a thank-you card. The purpose of the courtesy questionnaire is to monitor service performance and customer satisfaction. Additionally, the courtesy questionnaire is used to monitor and reward chauffeurs for exceptional service rendered to our clients.

We are happy to say that service concerns are very infrequent, however, should one arise, we are prepared and have procedures to address and satisfy any concern. Realistically, any organization that claims to be problem free may be less than truthful. We always strive to provide the best service possible, in all considerations, and in doing so have reached a standard of consistent performance to which other ground transportation services aspire.

Another very important function of the Customer Service department is to provide a constant flow of solicited and volunteered customer information to the management of LeGrande Affaire Worldwide Ground Transportation Management uses this information for it's on-going process of training, refinement and development. By staying abreast and in tune with our clients we are supplied with the information that continues to help keep LeGrande Affaire Worldwide Ground Transportation at the forefront of Customer Service and on the cutting edge of the Ground Transportation.

How and when will I be expected to pay for your service?

Several methods of billing are offered by LeGrande Affaire Worldwide Ground Transportation to our clientele:

A state-of-the-art computerized billing system allows flexibility for billing which best fits our clients' individual needs. Your billing may be established with any of the following options:

> Billed to the passenger at the time of service · Charged to the passenger at the time of service

> Billed to the company at the time of service . Charged to the company at the time of service

> Billed to the company monthly · LeGrande Affaire PLATINUM Account**

**LeGrande Affaire Worldwide Ground Transportation is proud to be the first local ground transportation service to offer our corporate clients the "LEGRANDE AFFAIRE PLATINUM ACCOUNT" billing option, a new program designed specifically for our corporate clients. The "LEGRANDE AFFAIRE PLATINUM ACCOUNT" program offers tremendous design capabilities to facilitate reservation scheduling for your travel department, reduced work for your accounts payable personnel and will help your budget by saving you valuable time and money.

The "LEGRANDE AFFAIRE PLATINUM ACCOUNT" program has many features and may be individually designed for every client. We suggest that you call today to receive the details on how to custom design and establish your "LEGRANDE AFFAIRE PLATINUM ACCOUNT".

An additional free service offered to our corporate clients by the accounting department is a "Ground Transportation Activity" report. The accounting department will generate a specifically designed, detailed report outlining activity and any other information that may be required by our clients, at no additional charge.

The billing options and ground transportation activity reports that can be selected along with the flexibility of the"LEGRANDE AFFAIRE PLATINUM ACCOUNT"; will make it simple to custom tailor your ground transportation billing, accounting and report generation systems to fit your exact needs.

Where would I go to find a list of services your company offers?

A variety of specially designed ground transportation services are prearranged and available to satisfy the needs of our clients. The following list of services is currently offered by LeGrande Affaire Worldwide Ground Transportation and are, by no means, the limits of our service. Custom tailored ground transportation service can be arranged to satisfy all of your specific needs.

Now here's that list you asked for:

  1. AIRPORT INBOUND (arriving) - Pick up clients at the airport.
  2. AIRPORT OUTBOUND (departing) - Take clients to the airport.
  3. POINT-TO-POINT - Transport clients from location A to location B.
  4. DINING EXTRAVAGANZA - Dining arrangements geared to impress that special person in your life.
  5. SIGHTSEEING TOUR - Visit Historical sites and landmarks along with breath taking vista points.
  6. CARMEL by the SEA - Includes brunch and an all day tour of majestic sights.
  7. NAPA VALLEY WINERIES - Visit the Wineries, enjoy excellent tasting rooms and vineyards.
  8. NIGHT AT THE OPERA - Arrive fashionably for a memorable evening of entertainment.
  9. HIGH ROLLER PACKAGE - Reno, Lake Tahoe or Las Vegas in style, yet very affordable.
  10. CONCERT PACKAGE - Service to the show and 3 hours of charter service after the show.
  11. PICNIC ON THE GREEN - A day in the park, includes a Gourmet Picnic Basket.
  12. SHOPPING SPREE - Hours of carefree shopping.
  13. GOLF PACKAGE - Bring you and your friends to and from the course fashionably.
  14. SPORTING EVENTS - Arrive to and return from sporting events in style.
  15. BAR HOPPING/NIGHT OUT - Go out on the town to your favorite Bay Area night clubs.
  16. BACHELOR/BACHELORETTE PARTIES - A night to remember tailored to meet your needs.
  17. WEDDING PACKAGE - Custom tailored to make that special day wonderful.
  18. NEW ARRIVAL - Bring your baby home in a memorable, safe and special way.
  19. ANNIVERSARY SERVICE - Specifically tailored to reaffirm how special you are to each other.
  20. BIRTHDAY PACKAGE - Custom tailored to fulfill your desires.
  21. GRADUATION/PROM NIGHT - A safe and memorable way to celebrate.
  22. FUNERAL SERVICE - Tailored to meet your requirements.
  23. PROFESSIONAL BODYGUARD SERVICE - Available should your notoriety require security.
  24. Professional Video Service - Record your wedding, anniversary, birthday or any event, forever!

We would be more that happy to CUSTOM DESIGN A SPECIFIC PACKAGE to accommodate your special needs

Is special consideration given to regular customers?

As a thank you for your patronage, LeGrande Affaire Worldwide Ground Transportation has originated the "VIP PLATINUM CARD". Members are entitled to many privileges including:

> 10% discount on all limousine service on Friday and Saturday. > 1 hour FREE limousine service with a four (4) hour minimum purchase, Sunday through Thursday. > Free LeGrande Affaire T-shirt and other LeGrande Affaire items. > Mailings of all our specials if requested.

Free membership with no charge or start-up cost and, ... much more!

The VIP Platinum Club Card is valid for two (2) years from the date of issue and must be signed and registered to validate membership. Call to learn how to become a member and begin enjoying the privilege of membership.

See also SPECIAL SERVICE PACKAGES

What are your retail policies and how do they differ for corporate accounts?

NON-SMOKING POLICY:
The entire fleet of LeGrande Affaire Worldwide Ground Transportation are strictly non-smoking vehicles. If during a charter the client chooses to smoke, our chauffeurs are instructed to, and will locate a safe area where the client(s) can exit from the vehicle and smoke outside of the vehicle.

VEHICLE SUBSTITUTION:
LeGrande Affaire Worldwide Ground Transportation reserves the right to substitute any vehicle with another vehicle of the same or larger size.

RESERVATIONS:
All reservations are based on availability. Reservations can be made for ground transportation either by telephone with a reservation agent or by faxing or emailing a completed reservation request form to the corporate reservation department. All reservations will be assigned a confirmation number. The reservation agent will give a confirmation number to you when you call in your reservation. Faxed and emailed reservation requests will have the confirmation number on the contract that is faxed in return to the client for confirmation of the reservation. All non-corporate/retail reservations require a 1/3 deposit that is secured by credit card, cash or check (except airport transportation). Corporate reservations have various options depending on the status of the account. If LeGrande Affaire Worldwide Ground Transportation amends the reservation policy with a client, the amended reservation policy will be provided in writing.

BILLING:
The billing policies of LeGrande Affaire Worldwide Ground Transportation are as follows unless a billing option is selected and specified by a written addendum.

CORPORATE
The standard monthly statement of billing for accounts receivable is cut-off on the last day of each calendar month for all service rendered prior to 12 o'clock midnight of said day. Full payment shall be due upon receipt of statement. Failure to make payment within ten (10) days of the statement closing date will subject applicant's account to a finance charge, which will be computed on the average daily balance, at a monthly rate of 2%, annual percentage rate of 24%. (Refer to terms and conditions specified in the application for corporate account credit line.

What steps have you taken at to accommodate the specific needs of your corporate clients?

Realizing the importance of your ground transportation needs, LeGrande Affaire Worldwide Ground Transportation has unique systems that are in place to accommodate the specific needs of our corporate clients. We have invested considerable time, effort and capital to conceptualize and implement unique operational procedures and systems which make it possible for you to efficiently schedule quality ground transportation for you and your staff.

Simple to use reservation request forms have been developed to be used on our dedicated facsimile line, attended by corporate reservation agents to expedite your reservations. Email and web based reservations are also available. When you fax or email a reservation request to us, we fax back to you a copy of the completed reservation as a confirmation of your reservation request’s content and for accuracy. This reservation system allows your travel staff to arrange for all your ground transportation needs with a minimal investment of time and designed to maximize accuracy.

Additionally, LeGrande Affaire Worldwide Ground Transportation has a lenient cancellation policy specifically designed for our corporate clientele. The policy has proven to be very reasonable and accommodating. We dedicated a great effort to develop and implement systems that make it extremely easy, efficient and pleasant for you to arrange all of your ground transportation needs with LeGrande Affaire Worldwide Ground Transportation

Is there any good way to compare limousine services?

For your convenience we have published a COMPARISON CHECKLIST

Feel free to print this Comparison Checklist for use in selecting your next Limousine Service.

Is the vehicle decorated in bad weather?

While we make every effort to make your trip as pleasurable as possible, natural weather conditions such as rain, hail or storms can make it difficult for us to decorate the vehicles from the outside which is normally done on the request of the customer especially on occasions like birthdays or bachelor parties; therefore certain restrictions may apply in this case and we will inform you if this occurs. Please call ahead and speak to one of our courteous customer representatives who can further explain these conditions to you.

What is the "Red Carpet Service"? Are there any restrictions?

While our chauffeurs try their best to make your trip a memorable one, this service can sometimes NOT be applied due to certain restrictions and natural factors beyond our control. Restrictions on the "Red Carpet Service" apply in case of bad weather, muddy areas or parking issues especially in places like San Francisco. Other factors also may hinder this service.