My name is Lynda Larsen and I work at Yahoo! in Sunnyvale. In this crazy world @ Yahoo! it’s rare that I would take time to write a letter about a contact I had with a vendor … but I just had to stop and take a few minutes to do so today. Your employee, Kimberly Soller really impressed me!
I needed transportation for a team of execs on 4/20 (tomorrow). I had contacted SEVERAL other transportation vendors last week (suggested by colleagues). I was unimpressed with the representatives I spoke to on the phone, and the level of service was less then desired. UNTIL I did a search on Yahoo! Yellow Pages and found your company.
The first contact with a company is key and I had to write to tell you that my first impression of LeGrande Affaire was incredible. Kim Soller: WOW! She was professional. She was knowledgeable. She was willing to do whatever she could to accommodate my request. She was able to put me on hold and confirm availability REAL TIME. She was kind. She was friendly. I received an e-mail confirmation within 20 minutes of our phone call. WOW! She certainly left a LASTING impression.
In the future, if I need transportation services … I will call LeGrande Affaire FIRST. I hope that Kim is providing training for other employees who work with your customers (or potential customers). Kim is what customer service is all about. I hope you are doing whatever you can to retain Kim at your company, her departure would be a tremendous loss to your company.
Thank you, thank you, thank you for having someone like Kim at your company.